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Privacy Policy

How we collect, use and protect your personal information.

This Privacy Policy explains how EdelSenz (Pty) Ltd (“EdelSenz”, “we”, “us” or “our”) collects, uses, shares and protects your personal information when you visit our website or engage with us. We are committed to handling personal information responsibly and in line with the Protection of Personal Information Act, 2013 (POPIA).

1. Who we are

EdelSenz (Pty) Ltd is the responsible party for the personal information described in this policy.

  • Company: EdelSenz (Pty) Ltd (registration number: 2025/137242/07)
  • Email: admin@edelsenz.com
  • Website: edelsenz.com

You can contact our Information Officer using the details in the “Contact us” section below.

2. The personal information we collect

Depending on how you interact with us, we may collect:

  • Contact and enquiry details — your name, email address, telephone number, company name and the content of your message when you complete a form or email us.
  • Project and product information — details you share about your product idea, brand or sourcing needs.
  • Correspondence — records of your communications with us.
  • Website and technical data — information collected automatically when you use our website, such as IP address, browser type, pages visited and the date and time of your visit, gathered through cookies and similar technologies.

We do not intentionally collect special personal information (as defined in POPIA) through our website.

3. How we collect it

  • Directly from you, when you complete a form, email us or otherwise communicate with us; and
  • Automatically, through cookies and analytics tools when you use our website.

4. Why we use it, and our lawful basis

We process personal information to:

  • respond to your enquiries and provide information, quotes or services you request;
  • develop and deliver products and services, and manage our relationship with you;
  • operate, maintain and improve our website;
  • send you updates or marketing communications where you have agreed to receive them; and
  • comply with our legal and regulatory obligations.

We rely on the lawful bases permitted by POPIA, including your consent, the performance of a contract or steps taken at your request, our legitimate interests, and compliance with the law. Where processing is based on consent (such as marketing), you may withdraw it at any time.

5. Sharing your personal information

We do not sell your personal information. We may share it with:

  • service providers who process information on our behalf (for example, website hosting and email providers), under appropriate confidentiality and security obligations;
  • professional advisors, such as legal, accounting and insurance advisors; and
  • authorities or other third parties where required by law or to protect our rights.

Some service providers may process or store information outside South Africa. Where this happens, we take reasonable steps to ensure your information receives a level of protection consistent with POPIA.

6. How we protect your personal information

We maintain appropriate technical and organisational measures to safeguard personal information against loss, unauthorised access, disclosure or misuse. While no method of transmission or storage is completely secure, we work to protect your information and keep our safeguards under review.

7. How long we keep it

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to meet legal, accounting or regulatory requirements, or to resolve disputes, after which it is securely deleted or de-identified.

8. Your rights under POPIA

Subject to POPIA, you have the right to:

  • request access to the personal information we hold about you;
  • request correction or deletion of your personal information;
  • object to the processing of your personal information;
  • withdraw your consent where processing is based on consent; and
  • lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact us using the details below. You may also contact the Information Regulator (South Africa): complaints.IR@inforegulator.org.za · www.inforegulator.org.za.

9. Cookies

Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings, although some features may not function properly if you do.

10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

11. Children’s privacy

Our website is intended for a business audience and is not directed at children. We do not knowingly collect personal information from children without appropriate consent.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the “Last updated” date shown below.

13. Contact us

For any questions about this policy, or to exercise your rights, please contact:

Last updated: July 2026